Catalogue of Best Practices One

The following Catalogue provides a list of good practices and measures for preventing and addressing cyberbullying and hate speech in different European countries. Feel free to navigate and get inspired!


Best Practice from Austria


Since 1987, the emergency number 147 Rat auf Draht has offered an important contact point for problems, questions and crisis situations for children, young people and their caregivers.

In order to inform educators about cyberbullying and to support them in dealing with the issue at school, Saferinternet has produced the educational material "Active against cyberbullying". It contains up-to-date, practical information and tips as well as many examples of exercises for use in class. The material can be downloaded free of charge or ordered from the Saferinternet brochure service.

When intimate photos of yourself or your children appear on the Internet, quick action is required! The brochure contains helpful tips for damage limitation.

Ask Barbara is a parenting guide for everyday life on the Internet for children from 0 to 18 years. The website tries to .give answers to the challenges of education in the age of internet and mobile phones. Parents also have the possibility to contact Barbara directly with their question-

feel-ok.at is an internet based intervention programme for young people which is coordinated by Styria vitalis throughout Austria. The internet platform bundles the expertise of the institutional network in a coherent intervention and in a language suitable for young people and offers information and services on numerous health and socially relevant topics in the form of texts, games and tests.

Since 2004, klicksafe in Germany has been implementing the mandate of the EU Commission to teach Internet users the competent and critical use of the Internet and new media.

The website contains step-by-step instructions for social networks. The aim is that children are safely on the move in social networks. The guidelines show a safe way through the privacy jungle! For young people there are also flyers dor download.

Saferinternet.at supports children, young people, parents and teachers in the safe, competent and responsible use of digital media. The initiative is implemented by the European Union (Connecting Europe facility) as part of the CEF Telecom/Safer Internet program. It is the Austrian partner in the Safer Internet Network of the EU (Insafe).

Stopline is the online contact point for persons who encounter depictions of sexual abuse of minors or contents regarding National Socialist reactivation on the Internet. The Stopline’s primary objective is the quick and unbureaucratic removal of these contents from the Internet, especially if they are hosted in Austria.

Stopline is the online contact point for persons who encounter depictions of sexual abuse of minors or contents regarding National Socialist reactivation on the Internet. The Stopline’s primary objective is the quick and unbureaucratic removal of these contents from the Internet, especially if they are hosted in Austria.


Best Practice from Cyprus


Το Ινστιτούτο Ερευνών ΠΡΟΜΗΘΕΑΣ ανέλαβε την διεξαγωγή ενός σχεδίου ενημέρωσης, ευαισθητοποίησης και εκπαίδευσης παιδιών ηλικίας 13 – 18 αναφορικά με τα ζητήματα ρατσισμού και εκφοβισμού στους αθλητικούς χώρους και ιδιαίτερα μεταξύ των αθλητών με τίτλο: Anti-bullying policies and guidance for the youth.

Cyberbullying is a two-faced construct; those who perpetrate it may have been victims themselves before and vice-versa. Since electronic means for bullying offer an asymmetry of force, they may be reciprocally employed by those targeted in the first place. Stopping this vicious circle is essential in any preventive effort. The negative consequences in an adolescent associated with cyberbullying are grave and there’s also a need to broaden the scope with a renewed push for better parenting practices as well

This publication and the study presented have been produced with the financial support of the DAPHNE programme of the European Union. It includes data from all over Cyprus regarding cyberbullying, as well as some suggestions for preventing and addressing cyberbullying behaviours effectively.

Cyberbullying is a two-faced construct; those who perpetrate it may have been victims themselves before and vice-versa. Since electronic means for bullying offer an asymmetry of force, they may be reciprocally employed by those targeted in the first place. Stopping this vicious circle is essential in any preventive effort. The negative consequences in an adolescent associated with cyberbullying are grave and there’s also a need to broaden the scope with a renewed push for better parenting practices as well.

CYberSafety brings together major national stakeholders in order to create a safe internet culture, empowering creative, innovative and critical citizens in the digital society. CYberSafety aims to provide an awareness platform where actors can find resources and tools, share experiences, expertise and good practices. At the same time it aims to contribute towards a European approach and provide qualitative and quantitative feedback at European level, through the core service platform.

In March 2017, the Office of the OSCE Representative launched the Cyprus Dialogue project, working with both the Greek Cypriot and the Turkish Cypriot journalists’ unions and journalistic communities to promote quality journalism in Cyprus. The project provides a platform for the journalists to discuss issues such as promoting accountable and quality journalism, ethics, good governance and self-regulation in their work. Journalists’ trade unions in Cyprus have joined together in a bid to overcome the longstanding social tensions that divide Greek and Turkish Cypriots and help media workers to be more aware of the sensitivities of neighbouring communities.

The Cyprus International Education and Career Exhibition 2020 opened its doors and gave the opportunity to students and others to learn about studying in Cyprus and abroad. The Ministry of Education, Culture, Sports and Youth of Cyprus, the Cyprus Chamber of Commerce and Industry, the Cyprus Employers and Industrials Federation and the European Office of Cyprus organised the Cyprus International Education and Career Exhibition 2020 from 7th to 9th of February 2020 at Cyprus International Fair Grounds.

The No Hate Speech Movement is a youth campaign led by the Council of Europe Youth Department seeking to mobilise young people to combat hate speech and promote human rights online. Launched in 2013, it was rolled out at the national and local levels through national campaigns in 45 countries. The movement will remain active beyond 2017 through the work of various national campaigns, online activists and partners.

“Report on Hate Speech and Crimes in Cyprus” in Greek and Turkish comprising of Bibliographical Research, the Legal Framework Report on “Hate Speech and Crimes in Cyprus” and the Survey Poll Report. It forms a unique publication on the issue at hand and addresses the issue of Hate Speech and Crimes in Cyprus from diverse perspectives including both Greek and Turkish Cypriot data and facts to substantiate the arguments put forth.

The online platform ‘Say No to Hate Speech’ has been developed in the framework of a project funded by the European Youth Foundation of the Council of Europe entitled ‘Say No to Hate Speech – Young People Empowered.’ The platform contains information on hate speech including a fact sheet on hate speech and resources relevant to the understanding of hate speech such as the governing national legislation and reports/documents drafted by national and supra-national organizations on hate speech.

This national report1 has been produced by KISA and is one of the Six national reports produced in all partners’ countries (Austria, Cyprus, France, Greece, Italy and Spain) in the framework of the “Words are stones” project. The main results of the six national reports are compared and summarized in an international report.


Best Practice from Slovakia


The nationwide project aims to prevent and regulate excessive use of the Internet and to involve as many pupils, parents and schools as possible. The project offers examples and helps on how to voluntarily limit or even give up ubiquitous displays for some time. One of the aims is the fight against cyberbullying.

This web portal is an initiative of the internet provider and aims to help parents as well as schools and teachers to protect children from danger coming from social media, or the Internet. User can find videos or articles targeted on this issue.

A multilingual portal on cyberbullying in the daily work of social workers and educators. It is the result of the two European projects (Cybermobbing – look! and Look – cyber mobbing, sexting, posing, grooming in everyday life of youth social work). It offers educators and social workers the opportunity to educate themselves further in this area.

Initiative provides tips for parents and teachers on how to use digital media safely and responsibly.

The project aims to provide systematic and valid education to primary and secondary school teachers in the field of socio-pathological phenomena associated with the use of the Internet and mobile phones. This issue is currently fundamental, especially in connection with how students spend their free time.

The Erasmus training courses are an opportunity for the teachers to attend a course on the theme of cyberbullying.

The main activity of the Youth Information Centres is the provision of information and counselling services for young people in specific thematic areas. A young person, who needs to learn something about work, education, travel, addiction or protection of human rights, can feel free to contact the regional ICM office.

From 22nd August 2019 was in cinemas film called “Who’s next?”, inspired by real stories from Slovakia, Russia and Canada. The fate of the protagonists has been altered by the Internet, bringing them to life and death point. https://www.youtube.com/watch?v=jXO_eBIH-mE

Project of Interactive Lectures with Audiovisual and Music Elements on Cyberbullying under the title “Born to Win”. The project responds to a survey according to which up to 90 % of teachers would welcome more information on cyberbullying. Cyberbullying ranks among the most severe threats to youth in Slovakia.

Nehejtuj.sk is a multimedia project intended for Slovak primary and secondary schools, but also other state and private institutions working with children and youth. The project output is a methodological manual and DVD with twelve films from domestic and foreign productions that focus on topics such as national intolerance, homophobia, racism, fundamental human rights, and more.

The associated helpline provide guidance through chat, e-mail, and the phone line, and is supported by the European Commission under the Connecting Europe Facility program.

The project focuses on the safety of children and youth, in particular the risks of the Internet, mobile phones, and new technologies. For the lower age category of the project, the project acts as prevention, it jokes young people in the mirror of their inappropriate behavior, and adults want to learn the project.

Assistance portal for reporting the cyberbullying and hate provided through on-line reporting form.

The project established in 2007, focuses on the safe and responsible use of the Internet and new technologies. In this area, it aims to raise awareness, disseminate awareness and prevent crime in the world of children and youth.


Best Practice from Slovenia


The ‘Strategy for a Better Internet for Children’ proposes a series of actions to be undertaken by the Commission, Member States and by the whole industry value chain. The website provides access to practice and resources om batious European languages.

Childnet’s mission is to work in partnership with others around the world to help make the internet a great and safe place for children. Childnet works directly with children and young people from the ages of 3 to 18 on a weekly basis, as well as parents, carers, teachers and professionals, finding out about their real experiences online, and the positive things they are doing as well as sharing safety advice. The website has support for three different target groups.

Young people need a safe and stimulating environment while engaging with new technologies and spending time online. The Strategy for a Better internet for Children provides actions to empower them as they explore the digital world.

A lot of innocent teasing happens on Facebook and via text message. So when does a good joke go bad? When someone “repeatedly harasses, mistreats, or makes fun of another person .

Most research on cyberbullying focuses on teens. But younger generations are also getting digital access, exposing them to the threat of cyberbullying too. By understanding how and where cyberbullying occurs, parents, teachers, and caregivers can help prevent it from happening.

Within the Project “Cybermobbing – look!”(2012 – 2015), a platform for the training of pedagogues dealing with cyber mobbing was developed. The following material and resources are available for this target group.

The project “Schau hin – Cybermobbing, Sexting, Posing and Grooming in the everyday life of social work” (2015-2017) should provide materials for use in social work. These are specially designed for the application outside of everyday school life.

CyberSmarties.com is the first safe social network training platform developed specifically for Primary School children. Its purpose is to introduce children aged 7 to 12 years to the world of social media in a protected safe environment so that they learn the key skills in how to interact with others in a positive manner.

The cyberbullying interactive is a resource that enables teachers to follow on from the cyberbullying DVD ‘Lets Fight It Together’, and personalize and reinforce the learning from that film. Using the technology that children are using, the cyberbullying interactive allows children to log on to a computer and create their own character that goes into the same school where cyberbullying has taken place.

Digital citizenship is not just about recognising and dealing with online hazards. It is about building safe spaces and communities, understanding how to manage personal information, and to use one’s online presence to grow and shape one’s world in a safe, creative way. It provides a guidance, which forms part of the anti-bullying guidance Safe to Learn: Embedding Anti-Bullying Work in Schools. Teachers will be able to find important information and clear advice on the subject.

HTML Heroes is specifically designed for primary school teachers who wish to introduce internet safety into their teaching. The first part of the resource (Lessons 1-4) focuses on skills needed for browsing the web such as effective and safe searching, determining what online content can be trusted and managing screen time The second section deals with the skills required to safely and effectively communicate online (Chapters 5, 6, 7, and 8). It deals with issues relating to sharing personal information online, treating others with respect, and gaming online.

The pioneering SafeToNet app uses artificial intelligence to detect and filter predatory risks in real-time. When a risk is detected the app provides digital wellbeing audio guides that help children deal with the issues associated with living in a digital world.

The main aim of this project was to get new perspectives, exchange experiences, gain knowledge, and adopt new methods in working with youngsters in and out of schools in order to prevent cyberbullying. A training course gathered young people, youth workers and educators.